Accountmanager International Online Payment

Purpose of the role
The Account Manager is responsible for managing and growing merchant relationships with international key customers. The Account Manager will be evaluated on the retention/ up selling to their existing portfolio.

Key Responsibilities

Develop long term and trusted relationship as business partner to our customers


Maximize customer satisfaction and grow existing accounts. Identify up-sell opportunities and pro-actively sell new services and products to existing customers. This includes coordination of all aspects of the accounts where as sales support, project management, sales bids and contracts.


Developing and executing strategic implementation- and account plans for each account identifying the core customer requirements. Mapping the benefits of our customer’s solution to the business requirements of the account.


Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made


Establish and maintain current client relationships. Manage account services through quality checks and other follow-up. Identify and resolve client concerns.


Ensure that all necessary advance due diligence is completed in a timely and comprehensive manner using a structured due diligence process covering pre-tender requirements


Collect, capture, analyze, use and report data (market challenges, industry opportunities, competitor activity etc) in an accurate and effective manner – using it to identify customer needs, develop sales opportunities and add to business growth


Provide status reports: activity, closings, follow-up and adherence to goals as required by management


Work closely with the Partnership department to gain specific support required for identified opportunities


Organize and lead monthly and quarterly account reviews to review active products, volumes and service levels.


Maintain sales materials and product knowledge. Report any new trends in the market. Remain up to date with evolving product functionalities and process technology – both internally and within competitive offering.

Competencies

Extremely Sales & Result driven

Excellent communication/ presentation/ negotiation skills at all levels through to board

Market and Customer focused (Value selling skills)

Capability to build relationships, strong networker

Self motivated individual with drive, enthusiasm and commitment to achieve targets.

A profound understanding of the business of Credit card Acquiring (CNP & CP) and the commercial needs of this business

An advanced understanding of Online payment industry, Payment Service Providers/Merchant Service Providers is preferred

Understanding of Fraud patterns/ detection tools/ scheme compliance & risks/financial reconciliation

Positive, pro-active and a hands-on mentality

Strong administrative, organizational and time management skills

Required Experience

Minimum Bachelor degree

Minimum 5 years successful Sales and relationship management experience (preferably E-Commerce) in a professional environment with interface at senior management level contacts

Proven track record in consultative large Euro revenue accounts

Experience in operating effectively within a wider Sales Team; using all available resources in an effective and timely manner.

Experience of achieving success against challenging targets with complex sales cycle and product requirements

Required knowledge/ technical skills
• Fluency and excellent writing skills in Dutch and English and a 3rd language
• Advanced computer literacy (PowerPoint, Word and Excel)

Desired experience/qualifications

Professional Sales experience in the Online Payment Industry

Experience in delivering a relatively technical sales pitch